1.What has Nancy Kellaway noticed recently about the way people dress at the workplace?
The introduction to the interview states that Nancy Kellaway has noticed a return to "formal" dress at work. What she means is that after a trend of wearing more casual attire to work, which had been becoming more and more common, people are starting to wear more formal clothes again at the workplace. An example of is when she says that everyone was wearing a "jacket and tie" at a recent conference.
2. Based on your understanding of the listening, what has caused people to change the ways they are dressing at work these days?
The interviewer mentions "another impact that the recession is having on work behavior" when asking Kellaway about more formal writing in emails. The idea is that both the job market and the workplace are more competitive these days because of the economic recession, and looking professional might help someone get a job or keep their current job.
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